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Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9110
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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I cant login with my current email address but the system

Customer Question

I cant login with my current email address but the system wont let me create a new account and says my email is already in use. I lost my old card and just need to register a new card.
JA: Just to clarify, what email service provider are you using for this account?
Customer: gmail
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Computer
Expert:  Lorenz Vauck replied 9 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.

Do I understand right that you have basically forgotten the password ***** your Gmail email address?

Please reply in the box below (there are no additional costs associated with this, you can reply as often as you wish).

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 9 months ago.
No I cant login to my Regal Crown Club account
Customer: replied 9 months ago.
I have no idea why they referred me here.
Expert:  Lorenz Vauck replied 9 months ago.

I understand and will forward to you to another expert in this case, because I have no experience with Regal Crown Club accounts. Thank you very much for your patience,

Lorenz

Customer: replied 9 months ago.
hello!
Expert:  Robert M. replied 9 months ago.

you won't be able to create a new account with the same email address

you can instead hit the lost password ***** and they should send you a link to that email address to reset the password

OR

you can use a different email address to create a new account

Customer: replied 9 months ago.
I tried all of that and it didnt work
Expert:  Robert M. replied 9 months ago.

that is the way that it works though

so i am not sure what you are doing wrong

but i guarantee i can get it set up for you if you want to accept the offer for a remote session

Customer: replied 9 months ago.
No thank you. Please cancel my subscription. Thanks
Expert:  Robert M. replied 9 months ago.

your choice

but that is exactly how it works

there are two separate things you can click

one to sign in and one to create a new account

if you hit the new account you HAVE TO USE A DIFFERENT EMAIL

if you hit the sign in to existing you have to use your previous address and if it does not work click lost password ***** follow instructions

at what point does it do what that is not what you expect it to do.