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Hello! My name is*****I am a certified computer professional who will assist you.
To confirm, the monitor is connected to the computer via the HDMI cable?
OK. Please see this picture below. Let me know if that is the cable used for connecting the monitor with the computer?
That is what I wanted to ask you now. So, you are sure there is only one HDMI port on the back of the computer?
It looks like this:
OK. The Samsung monitor should have 2 HDMI ports. Please unplug the HDMI cable from the first port and plug it into the second one. Let me know if there is any difference.
Please check the buttons on the monitor. Look for "Source" or similar and press that one to see if that will do it.
It could be the computer. Check the sticker on the back that says "Complete system not tested".
However, it could also be your HDMI cable. Do you have another one you can use?
You mean someone from Best Buy?
I did. You can first test with another HDMI cable if you have it, and make sure to test all sources on the monitor. If nothing works, you can call Best Buy as it could be something with the computer.
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro
I am sorry to hear that! If you have tested with another HDMI cable as well as checked with all available sources on the monitor, and still no picture, it means there is something wrong with the computer. Cyber power computers are great computers, but they aren't fully tested before being sold. There is a sticker on the back of the computer to inform you about that, so it is possible that something doesn't work properly once you buy the computer.
My advice is to take your computer to Best Buy and ask for a replacement. If they suggest to diagnose the computer and repair it, you can agree, but demand that they do it right away, so that you can avoid wasting a few more days because of something that wasn't your fault.
Hopefully, the problem will then be solved.
If you require any other assistance, let me know.