For Online Computer Support, Ask a Computer Technician
I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.
Can you please first let me know which email program you are using or do you access your emails via the bellsouth website only?
Please reply in the box below (there are no additional costs associated with this, you can reply as often as you wish).
Thanks for your patience and best regards,
Yes, I am here, sorry for the delay, I needed to do some research. Bellsouth should be using Yahoo as their backend provider, when you login into your bellsouth email via Firefox, do you see any mention of Yahoo somewhere? Just want to clarify....
Thanks. And you do need to recover emails from both, Bellsouth and Charter?
OK, what we could try is to submit a so-called "Restore Request" to Yahoo (which host your Bellsouth account). But it is not guaranteed that they can retrieve the emails you´ve deleted. How many days ago did you delete them?
Yes, thank you, ***** ***** have you deleted those (how many days ago)? I suppose you did delete them all at once?
OK, I am sorry to tell you that, but in my opinion there then is no way to recover them at all. Often they can recover them if they have been deleted less than 30 days ago, but if they have been deleted within years, they cannot be recovered... If you wish though, I can get a second expert in for a second opinion (but I doubt they will tell you anything different). Please let me know....
You are welcome, I am forwarding you to another expert, just to make sure you get the best service possible.
Thanks again and best regards,