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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Is there a way to retrieve deleted e-mail that has been

Customer Question

Is there a way to retrieve deleted e-mail that has been empted from the trash bin?
JA: Just to clarify, what email service provider are you using?
Customer: bellsouth,net
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: Thats it
Submitted: 7 months ago.
Category: Computer
Expert:  Lorenz Vauck replied 7 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.

Can you please first let me know which email program you are using or do you access your emails via the bellsouth website only?

Please reply in the box below (there are no additional costs associated with this, you can reply as often as you wish).

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 7 months ago.
I call up bellsouth.net thru firefox
Customer: replied 7 months ago.
I have 2 e-mail another thru charter.net
Customer: replied 7 months ago.
Both going thru firefox to get to their home page
Customer: replied 7 months ago.
The account I want to retrieve the mail from is my late wife's the e-mail address is***@******.***, and charter,net
Customer: replied 7 months ago.
are you there?
Expert:  Lorenz Vauck replied 7 months ago.

Yes, I am here, sorry for the delay, I needed to do some research. Bellsouth should be using Yahoo as their backend provider, when you login into your bellsouth email via Firefox, do you see any mention of Yahoo somewhere? Just want to clarify....

Customer: replied 7 months ago.
Expert:  Lorenz Vauck replied 7 months ago.

Thanks. And you do need to recover emails from both, Bellsouth and Charter?

Customer: replied 7 months ago.
only bellsouth
Expert:  Lorenz Vauck replied 7 months ago.

OK, what we could try is to submit a so-called "Restore Request" to Yahoo (which host your Bellsouth account). But it is not guaranteed that they can retrieve the emails you´ve deleted. How many days ago did you delete them?

Customer: replied 7 months ago.
From 2011-2015
Expert:  Lorenz Vauck replied 7 months ago.

Yes, thank you, ***** ***** have you deleted those (how many days ago)? I suppose you did delete them all at once?

Customer: replied 7 months ago.
No! one at a time back to 2011 each day till12015, so the were deleted separately over that time period.
Expert:  Lorenz Vauck replied 7 months ago.

OK, I am sorry to tell you that, but in my opinion there then is no way to recover them at all. Often they can recover them if they have been deleted less than 30 days ago, but if they have been deleted within years, they cannot be recovered... If you wish though, I can get a second expert in for a second opinion (but I doubt they will tell you anything different). Please let me know....

Customer: replied 7 months ago.
Thanks for your opinion, lets just drop it.
Expert:  Lorenz Vauck replied 7 months ago.

You are welcome, I am forwarding you to another expert, just to make sure you get the best service possible.

Thanks again and best regards,

Lorenz