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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I received a message from google that was going to update my

Customer Question

I received a message from google that was going to update my google account. When I tried to put in my gmail and Hotmail addresses I was told they were incorrect. All I am trying to do is access my emails.
JA: How long have you had this issue with your Hotmail account?
Customer: Just started this afternoon A full size screen comes up wanting to enter my account
JA: Have you installed any updates recently?
Customer: No I have not
JA: Anything else you want the computer expert to know before I connect you?
Customer: I would like to know if this is an actual google account. I have had hackers in the past trying to pass themselves off as microsoft
Submitted: 7 months ago.
Category: Computer
Expert:  Lorenz Vauck replied 7 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.

Can you please first let me know what exactly the website said? Because to me, this sounds like a SCAM. But we will find out...

Please reply in the box below (there are no additional costs associated with this, you can reply as often as you wish).

Thanks for your patience and best regards,

Lorenz Vauck