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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My malwarebytes program has stopped working. Do you need my

Customer Question

my malwarebytes program has stopped working. Do you need my license #
JA: What kind of computer do you have?
Customer: dell inspiron laptop, windows 7
JA: Have you installed any updates recently?
Customer: the updates won't install. I get message saying program has stopped working
JA: Anything else you want the computer expert to know before I connect you?
Customer: I purchased this product 11/11/2016
Submitted: 7 months ago.
Category: Computer
Expert:  Lorenz Vauck replied 7 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.

Can you please first let me know what you mean by "it has stopped "working" ? Is it not installed anymore or does it give you an error message of some sort?

Please reply in the box below (there are no additional costs associated with this, you can reply as often as you wish).

Thanks for your patience and best regards,

Lorenz Vauck