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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Forgot password, 9 mos ago, no, no

Customer Question

Forgot password
JA: When did you last reset your username and password?
Customer: 9 mos ago
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Computer
Expert:  Byron replied 7 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Is this a password ***** your computer, e-mail or wi-fi.

Please reply below using the "Type your reply here" box, clicking
Send when complete and I'll be able to see your response and help you.

Customer: replied 7 months ago.
Linksys WiFi router
Expert:  Byron replied 7 months ago.

Thank you. I can help with that. Do you currently have a Windows computer connected

wirelessly to the router? We can get the password ***** that machine.

Expert:  Byron replied 7 months ago.

Even if you have a computer connected by a network cable it can be recovered as well.

Customer: replied 7 months ago.
I have a Surface tablet.
Expert:  Byron replied 7 months ago.

OK. Is it running Windows 10?

Expert:  Byron replied 7 months ago.

Here's how to get your wireless password ***** Windows 10.

Right-click the start menu button (the 4-pane windows icon in the lower left corner)

and open Network Connections.

Right-click on your Wi-Fi icon (the one with the green bars)

and select Status.

Click the Wireless Properties box.

Click the Security tab at the top.

Put a checkmark in the Show Characters box.

What you see to the right of Network Security Key is your wireless password.

It is case sensitive and must be entered exactly as you see it on your screen.

Let me know the result please.