How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

About a month ago my windows 10 crash and Dell tech support

Customer Question

HI about a month ago my windows 10 crash and Dell tech support had me do a total download of windows 8.1
JA: Just to clarify, what's the exact model of your Dell? And what operating system are you running?
Customer: dell inspiron windows 8.1. can in get back my picasa photos
JA: Have you installed any updates recently?
Customer: no just 8.1
JA: Anything else you want the computer expert to know before I connect you?
Customer: had picasa or years
Submitted: 7 months ago.
Category: Computer
Expert:  Jason Jones replied 7 months ago.

I am the person that will be helping you today.

Do you have a backup copy of your photos that were on the drive?

I will be standing by, looking forward to your response.

Thank you,