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Hi! I'm Eric, a computer expert who's been paired with you through JustAnswer.com. I'm reviewing your question now, and will return w/ an answer soon!
I'm very sorry to hear about the trouble you're experiencing when trying to play MP3 files. Let's see if we can resolve this using the "System File Checker" utility built into Windows.
To run this:
Following completion of the scan, please attempt to play an MP3 again. If the file plays, GREAT! If not, please let me know so that we can continue working together to resolve this issue.
I see that you've request remote assistance. I'm unable to perform that service myself at present, so I will allow another technician to take over at this point.
Hello,I am the person that will be helping you today.
Are you ready to begin the remote session now?
I will be standing by, looking forward to your response.
It appears that your bank or credit card company is blocking the payment, for some reason. You will have to contact your bank or credit card company, let them know that the payment is okay to be processed and that they need to remove the block. Once the block is removed, you may click the "Accept this Offer" button once more to accept.
It's just that your credit card company may not recognize this company. You need to contact them and ask them to release the block.
I am sorry for the confusion. You clicked the button for the offer of a remote session. The dollar amount next to that button is $39. That is the problem. I will close this question out. Thank you.