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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I accidentally wiped out my Skype account that I have had

Customer Question

I accidentally wiped out my Skype account that I have had for a long time and need to get back into it. having trouble doing so.
JA: Have you contacted anyone about your account?
Customer: no. I tried to get in touch with one of our administrators but they are out of office. I can tell you the billing from Skype goes to my personal credit card.
JA: Have you installed any updates recently?
Customer: no -- I had to reboot my computer and when I did and tried to get on Skype it would not take my password. Then I somehow wiped out all my information with Skype.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I am frustrated and need to use Skype as soon as possible.
Submitted: 7 months ago.
Category: Computer
Expert:  Byron replied 7 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

When you sign in to Skype do you use the older style Skype name or since Microsoft now owns Skype

do you sign in using an email address?

Expert:  Byron replied 7 months ago.

Try this: open Skype but don't log in.

In the lower left corner of the Skype screen click Problems signing in?

Enter your Skype name or email address and click Continue.

Then click Reset Password

Select I forgot my password and click Next

Enter the characters on the screen and click Next to view

your password ***** options.