How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I have been trying to sign in to my hotmail account and I

Customer Question

Hi I have been trying to sign in to my hotmail account and I keep getting a error message
JA: How long have you had this issue with your Hotmail account?
Customer: 2 days now
JA: Have you installed any updates recently?
Customer: no not that I know of
JA: Anything else you want the computer expert to know before I connect you?
Customer: no thats the only problem I'm having everything else works fine
Submitted: 7 months ago.
Category: Computer
Expert:  John replied 7 months ago.

Hello and welcome to Justanswer which is an independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following.

What is the error message it shows?

Are you using a windows or mac computer to access hotmail account?

How do you access this email is it using any email client like Microsoft Outlook, windows live mail Or using web browsers like Internet explorer, Edge, Mozilla Firefox, Google Chrome, Safari?

Thank you

Note: - You can ignore the secure remote assistance/premium service offer shows in this page. It’s a site generated pop up, you can ignore it by closing (x) that pop up message.

Please use the reply box below to reply to me.