How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

No sound windows 1o miicrosoft removed two, mo sound new DVD

Customer Question

no sound windows 1o miicrosoft removed two
JA: What kind of computer do you have?
Customer: mo sound new DVD INSTALLRD BY MICROSOFT
JA: Have you installed any updates recently?
Customer: A NEW DEICE DRIVER WAS INSTALLED YESTERDAY BECAUSE ONE WAS MISSUG. STILL NO SOUND. MY COMPUTER IS HEWLETT PACKARD HP.
JA: Anything else you want the computer expert to know before I connect you?
Customer: THERE ARE TWO DVD PLAYERS ON TIS COPUTER . OME IS ON WINDOES MEDIA. THE OTHER ONE IS CALLED POWER PLUG AND PLAY..
Submitted: 9 months ago.
Category: Computer
Expert:  Lorenz Vauck replied 9 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.

Can you please first let me know if you are able to hear ANY kind of sound from your computer (for example on YouTube)?

Please reply in the box below (there are no additional costs associated with this, you can reply as often as you wish).

Thanks for your patience and best regards,

Lorenz Vauck