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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Installed my new HP OfficeJet Pro 8710. I have followed the

Customer Question

installed my new HP OfficeJet Pro 8710. I have followed the instructions to connect it my Mac. Both say everything is set up correctly. However, my computer says it cannot find a printer. I know nothing else to do. I hope you can help me.
JA: Just to clarify, what's the exact model of your HP? And what operating system are you running?
Customer: OfficeJet Pro 8710
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: I do not think I know what to ask at this point.
Submitted: 7 months ago.
Category: Computer
Expert:  technicalcat replied 7 months ago.

Hello, and thank you for using this service.
I will help you now.

Is this connected with a wireless network or a USB cable directly to your mac?