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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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HP Envy 5660 printer. New 3 days ago. It worked fine in

Customer Question

HP Envy 5660 printer. New 3 days ago. It worked fine in wireless mode. Moved to another location. Set it up. Tried to print. Printer Status shows printer received document, but won't print. Re booted printer. Still won't print
JA: Just to clarify, what's the exact model of your HP? And what operating system are you running?
Customer: Model DGOB-1401-01 on windows 10
JA: Have you installed any updates recently?
Customer: No, we have only had the printer less than a week.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, see my initial description of the problem
Submitted: 6 months ago.
Category: Computer
Expert:  technicalcat replied 6 months ago.

Hello, and thank you for using this service.
I will help you now.

Have you already tried disconnecting and reconnecting the printer to the wireless network? This is usually accomplished using the buttons and display on the printer itself (not your computer).

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