How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I am on my wife's laptop and it seems to have frozen after I

Customer Question

I am on my wife's laptop and it seems to have frozen after I went into bank of america on line and the Kaspersky secure came on.
JA: What's the make/model of your device? How old is it?
Customer: Asus , and it is about 3 years old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It's been about 1 hour and I have tried to cancel out of the pages. I have tried to go to task master, but the laptop is frozen.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Thats all I can think of.
Submitted: 9 months ago.
Category: Computer
Expert:  Michelle replied 9 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 9 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Let me know do you still have the page open on the screen?