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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I updated my ram now I lag wile playing games. Gateway

Customer Question

I updated my ram now I lag wile playing games
JA: What kind of computer do you have?
Customer: gateway m#nv52l15u
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Computer
Expert:  Jason Jones replied 8 months ago.

Hello,
I am the person that will be helping you today.

May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason

Customer: replied 8 months ago.
I don't want to do that
Expert:  Jason Jones replied 8 months ago.

I understand. Please, give me more information regarding your issue.

Questions:
1) How much ram do you have installed now?

2) In which game do you experience lag?

3) Did you experience lag in that game before upgrading your Ram?

Customer: replied 8 months ago.
1 I have 8 g I did have 4 g
2 iam lagging in world of tanks
3 not really
Customer: replied 8 months ago.
I went from 18 fps to 60 fps now the lag sucks bad
Expert:  Jason Jones replied 8 months ago.

What is your PageFile.Sys setup on the computer? You can view that in the System Properties > Advanced. I only need to know how much space you have given to the PageFile Swap file.

Customer: replied 8 months ago.
ok
Expert:  Jason Jones replied 8 months ago.

Thank you

Customer: replied 8 months ago.
1.81 g
Expert:  Jason Jones replied 8 months ago.

Okay, go ahead and change that to no page file. Set it, click apply, click Ok, restart the computer and test whether or not you have anymore lag.

Being that you have twice as much memory as before, you don't need that pagefile swap file. The swapfile itself may be causing the issues.

Please, update me on your status after you have rebooted.

Customer: replied 8 months ago.
that's not it is it that was the page file space or is it
Expert:  Jason Jones replied 8 months ago.

I don't understand your last post. Please, rephrase your statement.

Customer: replied 8 months ago.
I got the 1.81 gb from the page file space
Expert:  Jason Jones replied 8 months ago.

Okay. Does that mean you didn't change it?

Customer: replied 8 months ago.
no I don't know how
Expert:  Jason Jones replied 8 months ago.

Okay. I can remote in at no cost and do that for you or I can type the instructions here. What is your choice?

Expert:  Jason Jones replied 8 months ago.

Which version of Windows are you using?

Customer: replied 8 months ago.
10 ill try it type it please
Expert:  Jason Jones replied 8 months ago.

- Hold down the two following keys at the same time: Windows key and the letter R
- In the box that comes up, type: sysdm.cpL
- Click the Ok button.
- Click the Advanced tab.

- Click the Settings button under Peformance.

- In the window that comes up, click the Advanced tab.

- Click the Change button.

- Choose the No paging file option.

- Click the Set button.

- Click Ok

- Click Ok

- Click Ok

- Restart the computer.

Test the game play.

Please, do not forget to come back here and update me on your status.

Customer: replied 8 months ago.
ty
Expert:  Jason Jones replied 8 months ago.

You are very welcome. Thank you.

Customer: replied 8 months ago.
it say there might be an error
Customer: replied 8 months ago.
if it is less than 400
Expert:  Jason Jones replied 8 months ago.

You can ignore that message. It will not be a problem.

Customer: replied 8 months ago.
its a little better but not much
Expert:  Jason Jones replied 8 months ago.

What is the FPS now?

Customer: replied 8 months ago.
50 to 60 fps
Customer: replied 8 months ago.
up to the 70s
Expert:  Jason Jones replied 8 months ago.

That is not a bad FPS rating. The game is still lagging? Does it only lag in Sniper Mode View or does it also lag in other views?

Customer: replied 8 months ago.
all views
Expert:  Jason Jones replied 8 months ago.

What was your FPS before the ram upgrade?

If you remove the extra ram, does it fix the lag issue?

Customer: replied 8 months ago.
I use to get 20 fps
Expert:  Jason Jones replied 8 months ago.

I am confused. You used to get 20 FPS, now you get 60 FPS, which is 3 times faster/better.

Customer: replied 8 months ago.
yep not it lags
Customer: replied 8 months ago.
now
Expert:  Jason Jones replied 8 months ago.

So your fps rating is 3 times better, but you now have lag? You didn't have lag before?

Customer: replied 8 months ago.
i had a little lag some times
Expert:  Jason Jones replied 8 months ago.

How much more lag do you now as compared to before you did the ram upgrade?

Customer: replied 8 months ago.
2x to 3x
Expert:  Jason Jones replied 8 months ago.

Turn the computer off, uninstall the ram that you installed and test the game once more. Does the lag still remain or does it go away? You may have some faulty Ram.

Customer: replied 8 months ago.
ok
should i take 1 out at a time i have 2 4 gb in it
Expert:  Jason Jones replied 8 months ago.

Take out all of the new ram. Leave only the old ram in the computer and test it.

Customer: replied 8 months ago.
it runs better that way
Customer: replied 8 months ago.
it runs better in game but it is slower during start up
Customer: replied 8 months ago.
now I get this error the application was unable to start correctly (0xc0000142).
Customer: replied 8 months ago.
the game just shut down
Customer: replied 8 months ago.
you still there
Customer: replied 8 months ago.
I guess not