How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Robert M. Your Own Question
Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9097
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
23372949
Type Your Computer Question Here...
Robert M. is online now
A new question is answered every 9 seconds

I recently received a letter by regular mail (not email)

Customer Question

I recently received a letter by regular mail (not email) about security with my account. It said I should change my Yahoo password. sadly, now I can't find the letter! I don't know my password. Are Yahoo and SBC Global related? What should I do???
JA: Just to clarify, what email service provider are you using for this account?
Customer: sbcglobal.net
JA: Have you installed any updates recently?
Customer: no. I am pretty low-tech!
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't know?
Submitted: 9 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 9 months ago.

Hi,

I'm sorry about the issue. Are you currently able to access / use your sbcglobal email account?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can you please confirm your full email address and the last name on your email account?

Please reply at the box below. Thank you,

Customer: replied 9 months ago.
I can use my account. I do not have a mac computer. I don't know which windows I have. email address:***@******.***. Last name Johnson.
Customer: replied 9 months ago.
I do not need to securely connect; I just want to know how to change my sbcglobal password. I do not know what it is now.
Expert:  Viet - Computer Tech replied 9 months ago.

With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/

Remote support is quicker and easier for you as I will do all the troubleshooting steps for you, and this issue can be complicated since you forgot your current email password. Otherwise, I will provide written instructions.

- How about a small amount as shown for direct remote support?

Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 9 months ago.

I can connect remotely to your computer and retrieve your current email password ***** through your computer for you, then you can change it. Or I can provide written instructions.

You should change your email password ***** soon as possible for your account security protection; I can help you with this issue quickly for you. Please let me know when you are available.

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 9 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 9 months ago.
Please cancel this transaction. Thank you.
Expert:  Robert M. replied 9 months ago.

this page shows how to change your password ***** yahoo which deals with sbcglobal accouts

http://www.wikihow.com/Change-A-Password-in-Yahoo!-Mail