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Cris, Support Specialist
Category: Computer
Satisfied Customers: 6369
Experience:  10 years of IT experience in both business and residential.
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I can not find the password for my wireless, I never have

Customer Question

I can not find the password ***** my wireless
JA: When did you last reset your username and password?
Customer: I never have that i know of
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: not really just want my roku to work please
Submitted: 7 months ago.
Category: Computer
Expert:  Cris replied 7 months ago.

Hi there, I am Cris and will be glad to assist you.

I can help you retrieve the password. Can you tell me if you have Windows computer that has established WiFI connection?

If so, what operating system does it have? Windows 7, 8 or 10?

Customer: replied 7 months ago.
Chris it is a e machine. It's my mom's. It does have wi-fi
Customer: replied 7 months ago.
No I do not want the secure connect
Customer: replied 7 months ago.
what do I do now?
Customer: replied 7 months ago.
Expert:  Cris replied 7 months ago.

In that case we can reset the router.

Can you first tell me what is the make of the router? Linksys, Netgear, Dlink?

Sorry your response took a while for me to receive.

Customer: replied 7 months ago.
Cris, not sure you got it....It is netgear
Expert:  Cris replied 7 months ago.

Do the following:

Locate the router and on the back there is a small reset button. Hold down the reset button for 20 seconds to reset it back to factory settings.

That will make the WiFi name Netgear with no password ***** connect to WiFi. If you want to setup a password, best thing to do is do to it from a PC that is connected to the router with ethernet cable.

Open a browser and in the address bar type in or if that doesn't work

That should bring up the login prompt try these two default logins:

username: admin

password: password ***** 1234

Once you sign in click on the Wireless section and select Security type WPA. For the passkey I like to use a phone number no spaces or dashes. Makes it easy to remember.

Let me know if you have any further questions. Please take the time to rate my service and submit at the top.

Expert:  Cris replied 7 months ago.

Just wanted to follow up and see if you had any further questions for me?

Customer: replied 7 months ago.
No am going to have my cousin come help me now that I know what to do. Thank you for your help.
Expert:  Cris replied 7 months ago.

OK, great.

If you have further questions you can always reach me.

Please take the time to rate my service and submit at the top.