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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a message that there is something wrong with the hard

Customer Question

I have a message that there is something wrong with the hard disk. I have not yet accepted the request to copy the disk because I am afraid it could be a malware issue. I do have a Sophos Protection Program that I purchased from STAPLES. Here is an image of the message that I have received.
JA: What kind of computer do you have?
Customer: Here is the picture.
JA: Have you installed any updates recently?
Customer: I don't believe I have installed any updates recently. I took a screen shot of the message but can't paste it into this message.
JA: Anything else you want the computer expert to know before I connect you?
Customer: My computer is an ASU Pentium dual core processor E5400 @27 GHz
Submitted: 6 months ago.
Category: Computer
Expert:  John replied 6 months ago.

Hello and welcome to Justanswer which is a independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following.

Did you see this message on the web browser (Internet explorer,Chrome,Edge,Firefox)?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10?

Thank you

Note: - You can ignore the secure remote assistance/premium service offer shows in this page. It’s a site generated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Expert:  John replied 6 months ago.

Please answer my above questions so that i can help you better.

Reply using the box below

Thank you.

Expert:  John replied 6 months ago.

Checking to see whether you still need help.

Reply using the box below

Thank you.

Expert:  Richard replied 6 months ago.

Hi there and welcome

Do you still need assistance with this?

Please let me know