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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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On my computer when I received it a year or so ago. I have

Customer Question

On my computer when I received it a year or so ago. I have been unable to use the computer since I cannot remember the password. I put it on the Windows screen. I am totally locked out of it. Is there any solution for me
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Dell inspiron i3847-2310BK
JA: Have you installed any updates recently?
Customer: None
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: Computer
Expert:  Byron replied 8 months ago.

Hi. My name is***** you for your question and the opportunity to assist. Can

you tell me which version of Windows is on the computer? 10, 8.1, 7, XP, Vista ?

Please reply below using the "Type your reply here" box, clicking
Send when complete and I'll be able to see your response and help you.

Customer: replied 8 months ago.
Expert:  Byron replied 8 months ago.

Thank you. On the screen where you enter your password ***** it show an email address?

Customer: replied 8 months ago.
I am going to have to leave at the moment. For an appt. I will try again 4:30 ish
Expert:  Byron replied 8 months ago.

Certainly. Please post a reply here when you return and I can assist you.