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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 16204
Experience:  Over 10 years of professional experience.
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I am almost sure I am using the correct password for google

Customer Question

I am almost sure I am using the correct password ***** google but it keeps telling me it wrong
JA: When did you last reset your username and password?
Customer: can't remember, I am thinking long time ago
JA: Have you installed any updates recently?
Customer: This is a new computer and just starting to use it so just trying to get it started
JA: Anything else you want the computer expert to know before I connect you?
Customer: yes, I am not really very knowable about using a computer. Grandson has offered to set everything up but I would like do things on my own. everything up but for me I'd like to learn how
Submitted: 7 months ago.
Category: Computer
Expert:  Jason Jones replied 7 months ago.

Hello,

My name is ***** ***** and I look forward to assisting you today.

It sounds like Google thinks that your account was compromised. In such cases, they will lock your account until you reset your password. Once you reset the password, it will unlock your account.

Please, follow the instructions below to reset your Gmail/Google password:

- Click the following link: https://accounts.google.com/RecoverAccount
- Enter the email address that you wish to reset the password *****
- Click the Submit button
- Answer the questions on the following screen
- Now you will be able to reset your password

One quick note: I love helping you and others on this website. Please, keep in mind that I only get credit for my time, if you rate my help with 3 Stars or more. I would prefer a 5 star rating, if you are satisfied. If you are not happy with my answer, please let me know so we can continue.

I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)

Please, do not forget to rate my help on this page.

Thank you again,
- Jason

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with "For ***** ***** Only!"

My Profile page:

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