I apologize for the delay in my response. Please try the following.
Please click Start button and select Devices and Printers. Right click on the printer name and select Remove Device/Delete. Remove all the printers that you are not using.
Then, get into Control panel and select Uninstall a Program (listed under Programs). Uninstall all printer related programs listed over there. Then, restart the computer.
Remove the printer USB cable from the computer and printer.
Then, go to the link below, download and install the printer driver.
Insert the USB cable only after completing the installation.
If the issue persists, or you have any questions, please be back and let me know.
If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!