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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I'm having problems with Skype - suspect most recent update.

Customer Question

Hi - I'm having problems with Skype - suspect most recent update. It completely locks up my computer and emits an electronic buzz. Can you help?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Windows 10 on a Dell Inspiron 545S
JA: Have you installed any updates recently?
Customer: don't remember for sure- how can I find out?
JA: Anything else you want the computer expert to know before I connect you?
Customer: I think that's it
Submitted: 6 months ago.
Category: Computer
Expert:  Michelle replied 6 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 6 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Let me know when you could be online so that we can get started to fix this.

Expert:  Michelle replied 6 months ago.

open skype and let me know what error you experience when you try to login to the account.

Customer: replied 6 months ago.
Hi - here nowI logged onto Skype - it logged in fine and appears to be normal, BUT when it froze previously was during a call
Customer: replied 6 months ago.
Are you still here?
Expert:  Michelle replied 6 months ago.

i am in sorry about the delay.

Expert:  Michelle replied 6 months ago.

when it froze as you were on a call did you experience this before as well or this is the first time.

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