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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am unable to update my apple system--password seems to be

Customer Question

I am unable to update my apple system--password ***** to be wrong. HJint of 'pet' appears--but typing that in doesn't work either. CAN YOU help?
JA: When did you last reset your username and password?
Customer: Quite a while ago; can't remember exactly. Probably at least a year ago.
JA: Have you installed any updates recently?
Customer: I just changed my password ***** my email server: an hour or so ago.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, just how to update my apple using a password ***** I seem to have lost.
Submitted: 7 months ago.
Category: Computer
Expert:  GeekGal replied 7 months ago.

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, software, phones, tablets, e-readers, and printers. It would be my pleasure to assist you with this. Can you tell me please what you see above the password *****? Is there an email address listed there, or a username?