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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a Asus d550mav-d801. The keys are not taking

Customer Question

I have a Asus d550mav-d801. The keys are not taking commands. I can't close windows or anything. Any suggesdtions
JA: Just to clarify, what's the exact model of your Asus? And what operating system are you running?
Customer: Asus d550mavdb01s laptop. I'm using windows 10
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: Computer
Expert:  PC_Wizzard replied 8 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Is the mouse working at all?

You can uninstall/reinstall the keyboard driver from Device Manager also located in Device Manager.