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Josh, Support Specialist
Category: Computer
Satisfied Customers: 18968
Experience:  5 years as Network Admin, 10+ years of IT support
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I have just bought my brother a Lenovo computer and am

Customer Question

I have just bought my brother a Lenovo computer and am trying to put in an email address but I am unable to get the @ symbol to work
JA: Just to clarify, what's the exact model of your Lenovo? And what operating system are you running?
Customer: I am running Windows 10 Lenovo ideapad100-151BD
JA: Have you installed any updates recently?
Customer: is a brand new computer and I am trying to set it up
JA: Anything else you want the computer expert to know before I connect you?
Customer: No if I can get this sorted I can go on to the next step.....there may be another problem further on but not sure
Submitted: 6 months ago.
Category: Computer
Expert:  Josh replied 6 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 6 months ago.

Hold the Shift key and press the 2 key at the top of the keyboard together and it should give you the @ symbol

Please let me know if it works

Expert:  Josh replied 6 months ago.

Happy New Year!

I still have not heard back from you in a while -- If the issue is resolved, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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