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Pete, Computer Engineer
Category: Computer
Satisfied Customers: 17640
Experience:  CISCO certified, Microsoft proficient, computing expert.
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This is my mobile phone problem. today my picasa photos

Customer Question

this is my mobile phone problem. today my picasa photos disappeared. where did they go and how get them back? i was trying to delete ones i did not want and kept getting the message that they were unsupported which meant nothing to me
JA: What kind of computer do you have?
Customer: my computer is a desktop but the phone which is where i am having the problem is a samsung s5
JA: Have you installed any updates recently?
Customer: could have but don't know. i am not very techy to say the least
JA: Anything else you want the computer expert to know before I connect you?
Customer: no except i need to know that this is for the mobile phone i am asking
Submitted: 7 months ago.
Category: Computer
Expert:  Pete replied 7 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 7 months ago.

Are you referring to Picasa Web Albums? It is a Google Website, designed for storing photos.

If so, the pictures are stored on Google's servers and they can be retrieved from there.

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