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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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When I bought this computer I thought that it had windows

Customer Question

When I bought this computer I thought that it had windows seven and eight and vista. I did not know that windows 10 was already inside. Now I have all my pictures of my family on tapes that I can not play on the computer.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: I don't know.
JA: Have you installed any updates recently?
Customer: I think if the computer had asked for it.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I like the computer but I want to be able to play any style disk and dvd
Submitted: 6 months ago.
Category: Computer
Customer: replied 6 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  PC_Wizzard replied 6 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Expert:  PC_Wizzard replied 6 months ago.

So you cannot play all the formats

PLease use VLC which supports a wide variety of formats

Download from below and install. Please test and let me know.

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