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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Need to update name servers for arorocks.com, MacBook Pro,

Customer Question

need to update name servers for arorocks.com
JA: What kind of computer do you have?
Customer: MacBook Pro
JA: Have you installed any updates recently?
Customer: always update
JA: Anything else you want the computer expert to know before I connect you?
Customer: for instance?
Submitted: 7 months ago.
Category: Computer
Expert:  Lorenz Vauck replied 7 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.

Can you please first let me know who your domain provider is whom you´ve registered the domain with?

Please reply in the box below (there are no additional costs associated with this, you can reply as often as you wish).

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 7 months ago.
launchpad
Customer: replied 7 months ago.
my phone is not text capable: landline
Customer: replied 7 months ago.
HELLO?
Customer: replied 7 months ago.
OK
Customer: replied 7 months ago.
Do I get to ask a related question as well?
Expert:  Lorenz Vauck replied 7 months ago.

I am sorry for the delay, yes, I can connect to your Mac, just a moment.

Expert:  Lorenz Vauck replied 7 months ago.

Just to make sure before I connect to you: do you have the login details for your domain registrator (Launchpad) at hand?

Expert:  Lorenz Vauck replied 7 months ago.

I just wanted to accept your remote assistance request, but there seems to be an issue with your account and the JustAnswer website should have informed you about that issue. Can you please try to resolve it so that we can go ahead?

Customer: replied 7 months ago.
what is going on
Customer: replied 7 months ago.
MY PHONE DOES NOT ACCEPT TEXT!!
Customer: replied 7 months ago.
$52! What game are you people playing here.
Expert:  Lorenz Vauck replied 7 months ago.

I would like to help you via a remote-connection, but there seems to be an issue with your account so that you are not able to accept my remote-assistance offer. Can you please try again now and see if we get it working? Just ignore your phone, that is just a information text message that you obviously cannot receive, but that does not matter as it just would tell you that I´ve sent a new reply here. Thank you.

Customer: replied 7 months ago.
I was clearly told $5 was ALL I had to pay
Customer: replied 7 months ago.
give me the answer I paid for. you are not weaselling 52 bucks out of my wallet
Customer: replied 7 months ago.
HELLO!
Expert:  Lorenz Vauck replied 7 months ago.

Thank you, ***** ***** am unable to advise about any billing related questions, I am just the technician and can only help you with your computer issue. If you need clarification about the billing, please call JustAnswer customer care at:

USA / Canada 1-***-***-****

Afterward please reply here once again and let me know if you wish to continue.

Thank you very much for your patience,

Lorenz Vauck

Customer: replied 7 months ago.
I didn't get satisfaction on $5. Why would I entrust another $52? Do u think I'm a millionaire?
Customer: replied 7 months ago.
answer my question, ok?
Expert:  Lorenz Vauck replied 7 months ago.

Please refer to the reply I sent above, I cannot advise about anything payment related, only customer care can. I am only the technician that can help you with your computer problem, but nothing else.

Customer: replied 7 months ago.
I'm on with them now
Expert:  Lorenz Vauck replied 7 months ago.

Great, they should be able to explain any charges to you and send a refund if needed. I cannot check your account at all, I am a independent computer expert / 3rd party contractor to JustAnswer, they do all the billing.

Customer: replied 7 months ago.
they r bouncing me back to you
Expert:  Lorenz Vauck replied 7 months ago.

About the billing question?

Customer: replied 7 months ago.
i want to know where i go to get my ? answered without coughing up $52
Customer: replied 7 months ago.
she said the expert could tell me that
Expert:  Lorenz Vauck replied 7 months ago.

Please call them again and ask them if $5 is all you have to pay for that question if I answer it (which I doubt), only they can tell you that, I am not able to view your account at all. So sorry....

Customer: replied 7 months ago.
they r authorizing
Expert:  Lorenz Vauck replied 7 months ago.

They are authorizing what?

Customer: replied 7 months ago.
AN ANSWER TO MY ?
Customer: replied 7 months ago.
NO FURTHER CHARGE
Expert:  Lorenz Vauck replied 7 months ago.

Yes, I understand. But I cannot advise about any charges to your account at all, I am technically not able to see what you´ve been charged, only customer care can do that. I will have to opt out of your question, I am really sorry.

Thank you very much,

Lorenz

Customer: replied 7 months ago.
THEY ARE SAYING YOU CAN ANSWER MY QUESTION WITHOUT ME SECURELY CONNECTING FOR $49
Customer: replied 7 months ago.
what is the problem
Customer: replied 7 months ago.
how do i change name server info
Customer: replied 7 months ago.
with launchpad
Customer: replied 7 months ago.
I want my $5 refunded.