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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 16215
Experience:  Over 10 years of professional experience.
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Id like to restore my acer aspire to its original out of box

Customer Question

id like to restore my acer aspire to its original out of box but i have ubuntu on it now
JA: Just to clarify, what's the exact model of your Aspire? And what operating system are you running?
Customer: os is ubuntu...aspire###-##-####acer
JA: Have you installed any updates recently?
Customer: for ubuntu
JA: Anything else you want the computer expert to know before I connect you?
Customer: help
Submitted: 7 months ago.
Category: Computer
Expert:  Jason Jones replied 7 months ago.

Hello,
I am the person that will be helping you today.

When you chose to install Ubuntu, did you choose to erase the whole disk?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 7 months ago.
i guess
Expert:  Jason Jones replied 7 months ago.

In that case, you will have to reinstall Windows from disc. On the Acer, there is a Microsoft label. On that label, which version of Windows is listed?

Customer: replied 7 months ago.
no
Expert:  Jason Jones replied 7 months ago.

No, what? You don't have that sticker on the computer anymore?

Customer: replied 7 months ago.
i dont have any stickers
Expert:  Jason Jones replied 7 months ago.

That means that you removed them. Did you make a note of the Windows product key before you removed it?

Customer: replied 7 months ago.
is there a way to reformat my com
Expert:  Jason Jones replied 7 months ago.

Yes, there is a way to reformat it. You would need to get your hands on a Windows CD before you can do that.

Expert:  Jason Jones replied 7 months ago.

Do you recall which version of Windows was on the computer?

Customer: replied 7 months ago.
i have a windows cd but dont remember the key so cant use it
Customer: replied 7 months ago.
it had windows 7
Expert:  Jason Jones replied 7 months ago.

That is correct. Do you have a working computer with a CD burner or a blank usb flash drive? If so, you can purchase and download Windows 7 and a Product key from the following page: http://product.key-downloader.com/windows-7/windows-7-pro?gs=5&gclid=CjwKEAiAkajDBRCRq8Czmdj-yFgSJADikZggrpHXdnbUp08UUsA4TWc_eZ61EgxNOxEJnEImsPYb8BoC3lDw_wcB

Expert:  Jason Jones replied 7 months ago.

Is there anything else that I can help with?

Customer: replied 7 months ago.
that wont work as i did that but it wont work on ubuntu and no one answers so i can find out what to do so ive also wasted 39.oo
Expert:  Jason Jones replied 7 months ago.

I don't understand what you are saying. It will work. All you have to do is install it.

Customer: replied 7 months ago.
i guess all i can do is toss this computer and buy a new...it will not install on this computer as it keeps coming up with errors
Expert:  Jason Jones replied 7 months ago.

Well, I didn't know that it was giving you errors while installing because you didn't tell me. What errors are you having?

Customer: replied 7 months ago.
im sorry i bothered u guess it wont work so ill toss ti
Expert:  Jason Jones replied 7 months ago.

That's okay. Is there anything else that I can help you with today?

In the future, if you need any help I can, please let me know.

- Jason