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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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We just reset our password and when we typed it in - the

Customer Question

we just reset our password ***** when we typed it in - the response is that it is incorrect
JA: When did you last reset your username and password?
Customer: December 22, 2016 and we just reset password ***** now
JA: Have you installed any updates recently?
Customer: With the Geek Squad on dec 22nd
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Computer
Expert:  Byron replied 8 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

On the login screen of the computer is it displaying your email address in addition to your

user name?