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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am trying to get my new laptop set up and do not know the

Customer Question

I am trying to get my new laptop set up and do not know the correct name for my Microsoft account. I rarely buy new laptops so....
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: My old computer is an ASUS ...where do I find the exact model and which operating system...I think it is Microsoft 2010
JA: Have you installed any updates recently?
Customer: Yes only the Microsoft 2010
JA: Anything else you want the computer expert to know before I connect you?
Customer: No thanks
Submitted: 6 months ago.
Category: Computer
Expert:  MikeW replied 6 months ago.

Hello my name is ***** ***** I'll be happy to assist you today. So are you just now setting up the laptop and it's asking to create an account?

Expert:  MikeW replied 6 months ago.

Is this during the setup process that it asks you for your microsoft account?

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