How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

A hackerhas accessed (3rd time) and said that he is a trp of

Customer Question

A hackerhas accessed (3rd time) and said that he is a trp of Microsoft and can fix my access to the internet for a fee, and paid to a third party. What can I do. I think hehas deleted a driver forb accessing the internet.
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: Toshiba 8.1. I am not handy with computers, where can I find this info?
JA: Have you installed any updates recently?
Customer: Adobe while e mailing you updated Adobe Flash, however this problem happened last week.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Not that I can think of.
Submitted: 8 months ago.
Category: Computer
Expert:  IT Miro replied 8 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 8 months ago.

Please tell me if a person who you think is a hacker has called you or sent you a message?

Type your reply below.


IT Miro