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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Cannot search for updates, cannot search updates keep

Customer Question

cannot search for updates
JA: What kind of computer do you have?
Customer: cannot search updates keep getting demands for payments 3 payments made 30/10/16 $44.48 14/11/16 $47.26 19/1216 $47.26
JA: Have you installed any updates recently?
Customer: Not that I'm aware of
JA: Anything else you want the computer expert to know before I connect you?
Customer: Not that I'm aware of, I can accept that I may be the problem
Submitted: 6 months ago.
Category: Computer
Expert:  Cody replied 6 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 6 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 6 months ago.
I don't feel secure I would prefer a refund I,m 88
Customer: replied 6 months ago.
If you feel justified you may keep the money and I will forget the whole thing. sorry to have caused so much trouble
Have had a long relationship with avg.
Customer: replied 6 months ago.
Unless I can speak on the phone I intend to end this matter
Expert:  Cody replied 6 months ago.

phone call won't help, we would need remote access.

Customer: replied 6 months ago.
may be some one could explain the $44.48 paid on the 31/10/16 $47.26 14/10/16 $47.26/16 total$134.00
Expert:  Cody replied 6 months ago.

for billing Contact customer service here: http://ww2.justanswer.com/contact-us

Customer: replied 6 months ago.
Like I said I accept the problem could be my fault and I therefore preeffere to close and I thank you for your paitiance

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