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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have had for several years the premium version of

Customer Question

I have had for several years the premium version of Microsoft Sollitair collection . it expired and the game now has ads, and keeps asking me if I want to upgrade to Premium version I need to uninstall and then reinstall.. I have done that 30 some times, and all I get is the free version. I want to purchase the game without adds. Please Help thank you
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: I have a HP pc, that was able to install the windows 10 . Hope that helps
JA: Have you installed any updates recently?
Customer: Yes, it is set for automatic updates
JA: Anything else you want the computer expert to know before I connect you?
Customer: Only that I love the collection and love to play all the solitare challenges and I am about to give up on keeping this game, if I can purchase the version without ads. Thanks
Submitted: 6 months ago.
Category: Computer
Expert:  Cody replied 6 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 6 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?