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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Just bought office 2016 for home computer for win 10. Word

Customer Question

just bought office 2016 for home computer for win 10. Word and excel will start but I get an error message that it has stopped working. Powerpoint works OK
JA: What's the make and model of your computer? And what version of Excel are you using?
Customer: It is an ASUS computer with window 10
JA: Have you installed any updates recently?
Customer: Win 10 updates automatically. After the little spinner went for a while I did get one message that a small type file needed to be disabled which I did.
JA: Anything else you want the computer expert to know before I connect you?
Customer: My 2010 Word and excel still work perfectly
Submitted: 6 months ago.
Category: Computer
Expert:  Josh replied 6 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 6 months ago.

Can I connect to your computer to view and fix the issue?

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