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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My Kindle has suddenly come up with an "Enter Passcode"

Customer Question

My Kindle has suddenly come up with an "Enter Passcode" screen. This has never happened before. My Kindle was a gift, I have no idea of a password.
JA: When did you last reset your username and password?
Customer: I have not reset since I had it.. about 18months
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: How can I find out the password?
Submitted: 6 months ago.
Category: Computer
Expert:  Mr.Med replied 6 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 6 months ago.

Please press and hold down the power button for 30 seconds until the Kindle restarts. If it asks for Shutdown then please shut down the device and power it back on.

Let me know the results

Thank you

Expert:  Mr.Med replied 6 months ago.

Has everything worked out please?

Expert:  Mr.Med replied 6 months ago.

Do you still need help ?

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