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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I just bought a surface 3 refurbished and I don't have much

Customer Question

hey, I just bought a surface 3 refurbished and I don't have much computer experience. none of the apps will open ane when I trey and update it just stays at 0%. When I try and open the store it does nothing or says something about a new app being required
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: microsoft surface 3 and windows 10
JA: Have you installed any updates recently?
Customer: when i try it says downloading 0% and won't change
JA: Anything else you want the computer expert to know before I connect you?
Customer: i think that's all
Submitted: 7 months ago.
Category: Computer
Expert:  Cody replied 7 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 7 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 7 months ago.
I need a refund ASAP. Did not know this was 35$
Expert:  Cody replied 7 months ago.

ok