How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I just bought a surface 3 refurbished and I don't have much

Customer Question

hey, I just bought a surface 3 refurbished and I don't have much computer experience. none of the apps will open ane when I trey and update it just stays at 0%. When I try and open the store it does nothing or says something about a new app being required
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: microsoft surface 3 and windows 10
JA: Have you installed any updates recently?
Customer: when i try it says downloading 0% and won't change
JA: Anything else you want the computer expert to know before I connect you?
Customer: i think that's all
Submitted: 7 months ago.
Category: Computer
Expert:  Cody replied 7 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 7 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 7 months ago.
I need a refund ASAP. Did not know this was 35$
Expert:  Cody replied 7 months ago.