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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My computer has been hacked

Customer Question

My computer has been hacked
Submitted: 6 months ago.
Category: Computer
Expert:  John replied 6 months ago.

Hello and welcome to Justanswer which is a paid and independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

Is it your computer or email account got hacked?

What makes you think your computer got hacked ?

Thank you

Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Expert:  John replied 6 months ago.

Please answer my above questions so that i can help you better.

Reply using the box below

Thank you.

Customer: replied 6 months ago.
My computer got hacked when,a few days ago, I responded by phone to a message,presumably from microsoft that my computer was threatened with a virus.I mistakedly gave them access to my computer.After the call I changed my password ***** my accounts. However ,a day after I changed my password ***** access my computer,I couldnt get in.
Expert:  John replied 6 months ago.

I understand.

Are you still not able to login to the computer?

To clarify this computer is loaded with windows 7 am i correct?

Expert:  John replied 6 months ago.

Checking to see whether you still need help.

Reply using the box below

Thank you.

Expert:  Michelle replied 6 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Let me know when you could be online so that we can get started to fix this.