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Louie
Louie, Computer Support Specialist
Category: Computer
Satisfied Customers: 12661
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Cant get magic to work, acer/windows 10, no, no

Customer Question

cant get magic jack to work
JA: What kind of computer do you have?
Customer: acer/windows 10
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Computer
Expert:  Louie replied 9 months ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, a little more background info please:

  • is this a first time installation of the magicJack device;
  • or it has been in use for some time and this issue just recent;
  • which model/version of the magicJack is it;
  • what LED lights are lit;
  • and are you able to log in into your magicJack account?
Customer: replied 9 months ago.
first time it is black the instructions are for magicjack plus this is not magic jack plus all lights are on my modem but that is because I am not connected to the majic jack straight to phone line have not tried to log onto account wont let me tells me to go to customer care
Customer: replied 9 months ago.
the box says Magic jack go
Expert:  Louie replied 9 months ago.

For a first time install of a new magicJack device, is it connected to a USB port of your computer?

Customer: replied 9 months ago.
np connected to power source
Customer: replied 9 months ago.
the instuctions said for phone only to connect the two wires to the magic jack and into a power source
Customer: replied 9 months ago.
if I use the phone it says error
Expert:  Louie replied 9 months ago.

Yes but for first time registration/activation, it has to be connected to a USB port of the computer.

Additionally, what are the colors of the LED lights that are lighted please?

Customer: replied 9 months ago.
yellow
Customer: replied 9 months ago.
how do I do and keep in contact with you
Expert:  Louie replied 9 months ago.

Please do a Ctrl + D to bookmark this page

or click on the links provided in the emails sent by the site.

Customer: replied 9 months ago.
d
Customer: replied 9 months ago.
oops
Expert:  Louie replied 9 months ago.

Yes please, with the Ctrl +D

Customer: replied 9 months ago.
how do I do If I push ctrl+Dnothing happens I am not computer smart
Customer: replied 9 months ago.
the instructions say nothing about connecting a usb to my computer onlt if I want to magic jack on my computer I dont know the difference between the two
Expert:  Louie replied 9 months ago.

Would a LINK to a video tutorial on the registration and activation serve your need?

Pressing on Ctrl and D would let the browser bookmark this page.

What browser are you using please?

Customer: replied 9 months ago.
di I needthe belldifuser
Customer: replied 9 months ago.
will try a link but how do I get back to you
Customer: replied 9 months ago.
I tried a link but it is for the magic jack plus
Expert:  Louie replied 9 months ago.

Sorry, don't understand......di I needthe belldifuser

Customer: replied 9 months ago.
the only way my phone has a dialtone is if I use the white difuser for the phone but it tells me error
Customer: replied 9 months ago.
should I try the other instruction for the usb to be plugged into the computer with the phone line
Expert:  Louie replied 9 months ago.

What telephone unit would be used with the magicJack please?

Customer: replied 9 months ago.
home phone portable
Expert:  Louie replied 9 months ago.

The model number please?

Customer: replied 9 months ago.
of phone or magic jack ??
Expert:  Louie replied 9 months ago.

Of the "...home phone portable..."

Customer: replied 9 months ago.
it is a unitel dont have model number about two yrs old
Customer: replied 9 months ago.
sorry it is a Vtech
Customer: replied 9 months ago.
dect6.0
Customer: replied 9 months ago.
shal I try usb to compuer w/ phone connected
Expert:  Louie replied 9 months ago.

Connect the magicJack GO device to a USB port of the computer and the Vtech phone to the device.

Please click HERE for the video instructions on how to register and activate the magicJack GO. Follow steps carefully and exactly.

Post back results / observations of the above once tried.

Expert:  Louie replied 9 months ago.

Hi again and Happy New Year!

Any update on the magicJack GO?