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Louie
Louie, Computer Support Specialist
Category: Computer
Satisfied Customers: 12294
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I haven't used my computer for some time ( 6 mths) and I

Customer Question

I haven't used my computer for some time ( 6 mths) and I just want it to start up and and give me the normal screen for Windows pls.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: runs on windows 7 It is an EeePc seashell laptop
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: thats all
Submitted: 6 months ago.
Category: Computer
Expert:  Louie replied 6 months ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, is the Asus completely / electrically dead?

Or is there some indication of power? ...charging? ...power On?

Customer: replied 6 months ago.
I had it charging all that time so the computer is powered up.
Customer: replied 6 months ago.
I feel that i just need to clear the screen and it should run as usual.
Expert:  Louie replied 6 months ago.

How does the screen look like please? Can you post back with a clear picture? ...click HERE.

Customer: replied 6 months ago.
I think I realise what I have now on the screen and as I am using two computers at once on the same address it has confused the server. What do you think?
Customer: replied 6 months ago.
I will shut this computer down and see what happens. We are all on holidays just now so my usual help is not available until we all get back to work.
Thanks Louie
Expert:  Louie replied 6 months ago.

Yes please.

You can also consider/try for test purposes to temporarily removing the battery (if doable) and powering up just using the AC adapter/charger.

Please post back results / observations of the above once tried.

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