Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Computer

From Oz (Australia) Have a TEAC Digital Jukebox DJ-505. Ran

Customer Question
Hi from Oz (Australia) Have...
Hi from Oz (Australia) Have a TEAC Digital Jukebox DJ-505. Ran a few years ago, but had to go through a sequence of start up before PC would recognise the USB as connected. Have brought out of mothballs to load a heap more music into it, but following the previous Connection process, it fails to connect to PC. Have tried 2 laptops running XP (from previous success) and now on Windows 10 on a desktop machine. Using a High Speed USB port. All computers will acknowledge the E and F drives of the Jukebox and install the program, but then fail to recognise USB connection so that i can manage the files of music loaded. Are you able to offer any suggestions or solutions. I understand this is rather old technology, but live in hope that I can get it running again, preferably on Windows 7 or 10 desktops.
Thanks.
Fred B.
Western Australia.
PS. New Year Greetings to you all.
Submitted: 10 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 hour by:
1/1/2017
Tech Support Specialist: Michelle, Computer Support Specialist replied 10 months ago
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,674
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Ask Your Own Computer Question
Tech Support Specialist: Michelle, Computer Support Specialist replied 10 months ago

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Does it get recognized on an old computer or old windows 7 or XP.

Ask Your Own Computer Question
Customer reply replied 10 months ago
Both laptops running XP, a desktop running Win 7 and this desktop running Win 10 will all recognize the Jukebox Drives E and F (software and storage), . Then, once the software has downloaded via USB to the computer, and set jukebox to Connect to PC, the PC checks cache etc then gives an error of USB Not Connected. The previous method od\f establishing a connection was : After installing software from Jukebox to computer was . Switch off Jukebox main switch at rear. Disconnect USB cable Type B (the old square type plug) from Jukebox. Start Jukebox via main switch at rear, wait until jukebox boots up, then it goes into a sleep mode and switches off, the hard drive remains running, and an orange light glows adjacent to a secondary on'/off switch adjacent on front panel. Insert USB cable to HS port on computer, plug the square plug into USB port on front of jukebox then press the adjacent on/off switch. This will activate the progarm on the PC and SHOULD connect the two units together. At this point I now get the error message taht USB is Not Connected, although My Computer will show both E and F drives as being present.
Tech Support Specialist: Michelle, Computer Support Specialist replied 10 months ago

Looks a bit complicated to me about the jukebox connectivity with various of your computers. I am running out of ideas however i will open this to other experts with jukebox experience will get back to you and you will get a reply on your email.

Ask Your Own Computer Question
Customer reply replied 10 months ago
Thank you for the progress update. As it is a little after 6pm here, after a few more hours, further responses will go un-read until tomorrow morning. Respondents, please do not feel if you are not being acknowledged. Email will be checked first thing in the morning.
Customer reply replied 10 months ago
Hi. All has gone quiet since Michelle referred me to a new Tech Support Specialist, to date have not received any further information. Has there been any developments which I may have missed?
Customer reply replied 10 months ago
I recently wrote informing that I have had no reply to my recent request for a progress report, and to date I have had no reply, although you state replies typically within 24 hours. This is less than satisfactory. Would you please respond within 24 hours of any progress or solutions other than putting my problem out on an open forum.
I wait eagerly.
Thanking you.
Fred Backshell
Customer reply replied 10 months ago
I have not yet received a satisfactory response other than an un-dated auto reply that you have referred my case to a New Tech Support Specialist, and that I will get a response here and by email typically within 24 hours. This message created and sent 10-40 am Saturday Jan 14 2017.
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,227 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,115 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have been unable to receive emails from mu
Hello, I have been unable to receive emails from mu Outlook.comemail address for the past week. The error message says my account is out of date and asks me to clock on tab to "Fix this" I have doen t… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
470 satisfied customers
I'm using Google Chrome as my webbrowser. However the last
I'm using Google Chrome as my webbrowser. However the last several weeks while using "yahoo.com" news I keep getting:" … read more
Josh
Josh
It Support Specialist
Associate Degree
5,128 satisfied customers
Recently took an Uber..terrible driver, terrible car
recently took an Uber..terrible driver, terrible car (windows down, smelled of cigar smoke) driver added $3.00 tip to charge without our permission..didn't find out until today when our Master Card st… read more
Mr.Med
Mr.Med
903 satisfied customers
I had to replace my computer do I did an image backup of the
I had to replace my computer do I did an image backup of the C: drive . When I tried to restore it, it said that I couldn't restore to the drive running the operating system, which makes sense. Am I t… read more
Cris
Cris
Desktop Support
Associate Degree
58 satisfied customers
I updated the latest software for Olympus 3 and not I cannot
Hi There! I updated the latest software for Olympus 3 and not I cannot import pictures from my Olympus E-PM1 … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I lost the product code for office. I will have to go to the
I will have to go to the information page of my computer for that. Is there anything else that I have to look up while I am at it? … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
L am trying to get into my yahoo mail but l cant always get
hi l am trying to get into my yahoo mail but l cant always get in since l changer the way in to a key l want to go back to a password ***** how do l do that … read more
Josh
Josh
It Support Specialist
Associate Degree
5,128 satisfied customers
Just ordered amplifier for 34.99 that I wish to cancel. I
just ordered amplifier for 34.99 that I wish to cancel. … read more
Laila Sears
Laila Sears
Master of Science
1 satisfied customers
Reset password. Thats what i am trying to do. Samsung
reset password JA: When did you last reset your username and password? Customer: thats what i am trying to do JA: What's the brand/model/Operating System (OS) of your computer? Customer: samsung sm-t8… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
20 satisfied customers
My Internet Explorer will not work--"Can't reach this page"
My Internet Explorer will not work--"Can't reach this page" BB's Geek Squad fixed but only lasted for one day. Friend says reason is Microsoft is dropping IE for something new. Is this true (I doubt i… read more
ChrisC
ChrisC
PC Technician
Associate Degree
659 satisfied customers
I am trying to save a text doc from word to a Dvd RW s.
Second opinion] I am trying to save a text doc from word to a Dvd RW s… read more
Sheri Treppeda
Sheri Treppeda
Bachelor\u0027s Degree
5 satisfied customers
I have not been able to get my emails today and have just
Hi! I have not been able to get my emails today and have just talked to Rogers and Avast for the last 3 hours about the problem. I have Outlook 2007 and Windows 2010 (was updated and I didn't realize … read more
Cody
Cody
Computer Science
1,468 satisfied customers
Can you help me with my dauther's tablet i can't get access
can you help me with my dauther's tablet i can't get access to it. … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
34 satisfied customers
I'm not sure.. I can't get into my yahoo acct. no where to
I'm not sure.. I can't get into my yahoo acct. no where to re create a password … read more
Josh
Josh
It Support Specialist
Associate Degree
5,128 satisfied customers
I cannot now add contacts to a new contact list, but
I cannot now add contacts to a new contact list, but yesterday I could by using the edit function ADD option. Please advise how has this happened and how can I fix it? I am using Windows 10 updated … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
687 satisfied customers
My computer was recently updated and all my emails have
Hello. My computer was recently updated and all my emails have disappeared … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
I wish to continue using Youtube, tried to modify my
I wish to continue using Youtube, tried to modify my history, was told I needed to sign on and don't know if I have a Youtube account, I certainly have no recollection of starting one. What is my stat… read more
ChrisC
ChrisC
PC Technician
Associate Degree
659 satisfied customers
I want to upgrade my "Resume but it is not in a form to
I want to upgrade my "Resume but it is not in a form to edit. Is there a way to scan resume to put in an edit form. … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
687 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x