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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Trying to get Toshiba wizard to erase and overwrite my

Customer Question

trying to get Toshiba wizard to erase and overwrite my internal HDD
JA: Just to clarify, what's the exact model of your Toshiba? And what operating system are you running?
Customer: one moment
JA: Have you installed any updates recently?
Customer: I've done all sorts. want to do a fresh reinstall of windows 8.1
JA: Anything else you want the computer expert to know before I connect you?
Customer: model/part number is *****
Submitted: 8 months ago.
Category: Computer
Customer: replied 8 months ago.
just a download link to the Toshiba software would be great. have the install usb & license key ready to go!
Customer: replied 8 months ago.
somewhere along the line I've managed to lose the wizard. Windows came preinstalled on this laptop.
Customer: replied 8 months ago.
I have already used the wizard to erase/overwrite the HDD twice. It is a 14 hour process :(
Expert:  Elgin Vega replied 8 months ago.

Hi my name is***** will try my best to help you with this request.

What exactly you want to do? Format the disk and reinstall the factory image or want to erase another drive?