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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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WINDOWS 15-16 AND THE UPDATE WONT WORK. WHAT CAN I DO. iTS A

Customer Question

WINDOWS 15-16 AND THE UPDATE WONT WORK . WHAT CAN I DO .
JA: What kind of computer do you have?
Customer: iTS A TOWER WITH A MOTHERBOARD GIGA BYTE G1 IS THIS WHAT YOU MEAN
JA: Have you installed any updates recently?
Customer: YES I HAD A CRASH AND HAD TO HAVE THE NEW MOTHER BOARD PUT IN , IT DOWNLOADED SOME AND NOW EACH TIME I CHECK THE UPDATES IT IS CLOSED EVEN AFTER I SET IT TO DOWNLOAD AT SAY 4PM EACH DAY
JA: Anything else you want the computer expert to know before I connect you?
Customer: NO
Submitted: 6 months ago.
Category: Computer
Expert:  Michelle replied 6 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 6 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

you have put in a new motherboard and the hard drive and the windows os is the same is that correct?

Customer: replied 6 months ago.
Customer: replied 6 months ago.
Each time I set The Windows update to download and look for updates it just searches and nothing happens and when I shut down and re boot the setting in update have turned back to a cross in the shield for search for updates
Expert:  Michelle replied 6 months ago.

what version of windows you have - windows xp, vista, 7, 8 or 10

Customer: replied 6 months ago.
I have Windows 7 professional. When office 13 was being put in there was a problem with the activation code and a phone connection was made to Microsoft and they got it working but now I have 2 programs 13 and 16 in my start panel ,could this be the problem
Expert:  Michelle replied 6 months ago.

let me know when you can be online so that i may guide you on this

Customer: replied 6 months ago.
On Line Now
Customer: replied 6 months ago.
When You Say Online now... do you mean mail or internet
Expert:  Michelle replied 6 months ago.

ok lets get started

when was the last time you recall the updates running fine

Customer: replied 6 months ago.
Before the new motherboard was put in Last Friday
Expert:  Michelle replied 6 months ago.

when you move your mouse cursor over the yellow shield does its say downloading updates, updates are ready for your computer or something else

Customer: replied 6 months ago.
Would this be a lot better to do it over the phone if so try 02 96070257
Customer: replied 6 months ago.
no
Expert:  Michelle replied 6 months ago.

if you wish to opt in for a remote assistance/ phone assistance i will send you the premium service offer. please accept the same

Expert:  Michelle replied 6 months ago.

when you move your mouse cursor over the yellow shield does its say downloading updates, updates are ready for your computer or something else

Customer: replied 6 months ago.
Michelle.
I believe there is a bigger problem since the motherboard change as I have tried to boot up from the Windows 7 disc to try and repair the computer but when I get to the start of the disc to select English etc the mouse stops working... so thanks for the reply but I think it needs to go back to the guy who put in the new board and reinstalled the programs.Thanks anyway Bill.
Expert:  Michelle replied 6 months ago.

no problems

if you want to get this checked again from where it was repaired, you may please do so

feel free to post me a message if you have any questions

Thanks and Happy New Year

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