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Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 5297
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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My keyboard has stopped working on some of the keys all of

Customer Question

my keyboard has stopped working on some of the keys all of the sudden. It is a Toshiba Satellite A305-S6905. I had to use an external keyboard, however the mouse pad is still fully functional. Is there a way to check my keyboard or reset it?
JA: What's the brand/model/Operating System (OS) of your computer?
Customer: Windows Vista Home Premium
JA: When did you purchase your computer? What troubleshooting have you tried?
Customer: 2009 purchased date. Used off and on. I haven't tried anything yet. Just noticed it wasn't working on all of the keys all of the sudden. I have other computers but this is one that my wife likes to use.
JA: Anything else you want the computer expert to know before I connect you?
Customer: That about it
Submitted: 7 months ago.
Category: Computer
Expert:  Shefin replied 7 months ago.


Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Please try the following and let me know the response.

Remove all external devices, CDs, AC Adapter and battery from the computer. Keep the AC Adapter and battery unplugged.
Hold the power button down for 20-30 seconds. (Nothing will appear on the display and none of the lights will light up.)
Plug in the ac adapter ONLY. (Please note that a power indicator light should be lit on the ac adapter when it is plugged in).
Normally power on the notebook.
If the unit does not power on, remove the ac adapter and insert the battery into the system.
Plug the ac adapter back into the system, the battery charging indicator light will light up.

If the issue persists, or you have any questions, please be back and let me know.

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Thank you!