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Hi , Welcome to Justanswer.com .
It will be better and quick if I can access your computer remotely to fix the problem ..
To do that please follow the below steps
1)Please open the below link URL in browser http://www.justanswer.com/remotedesktop/join.aspx?Session=4124c525-6651-45e4-8302-ab6a03b2450f2)Then click on I agree button at the bottom of the page .
3)After that click on Download link to download a file and run it