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Andy, Computer Consultant
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am trying to connect my Linksys E3000 to my Fios router

Customer Question

I am trying to connect my Linksys E3000 to my Fios router but it does not connect to the internet
JA: Have you tried "power cycling" your router -- unplugging it and letting it rest for about ten seconds?
Customer: yes
JA: Have you installed any updates recently?
Customer: new fios router someone said I should disable the plug and play feature on the router
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Computer
Expert:  Russell H. replied 6 months ago.

Hello! Thank you for contacting JustAnswer.com; I am Russell H., an Expert here at JustAnswer.com, and I will do what I can to answer your question as well as it can be answered.

How have you been trying to connect the Linksys router to the FIOS modem box?

Customer: replied 6 months ago.
I think it's a fios router
I read that I have to disable NAT
But I can't figure out how to
Customer: replied 6 months ago.
DISABLE NAT on rhe linksys
Expert:  Russell H. replied 6 months ago.

NAT is Network Address Translation.

On the Linksys... can you log in to the 'admin' for the router, and get the Setup screen, first of all?

If so, I can instruct you how to change NAT settings for this model, if they can be changed.

Customer: replied 6 months ago.
I dont know how to log in to the linksys
Customer: replied 6 months ago.
I need the ip address I think
Expert:  Russell H. replied 6 months ago.

Yes, you need the IP address.

Do this:

disconnect from wireless if your computer is connected to it.

(You may resume this case afterward at

http://www.justanswer.com/computer/a4feb-trying-connect-linksys-e3000-fios-router.html )

Then connect your computer with a Ethernet cable, to a common port on the router (not the Internet port. One of the numbered 1-4 or 1-5 ports will do.)

Then open a Command Prompt window.

Then enter this command

ipconfig

and press RETURN on your keyboard, once. Get the 'Default Gateway' address, which should be four numbers separated by . (dots.)

Then enter that Default Gateway address in a browser, and you should get the prompt or popup for login to the router.

Enter

admin

for the username. Do you have the password ***** the router? if not, try the default passwords, either 'blank' i.e. no password, no characters, nothing, or else

admin

or else

password

which are common default passwords for the admin account that allows Setup of your router.

Customer: replied 6 months ago.
I got the ip address but when I put into a browser I get blank page
Expert:  Russell H. replied 6 months ago.

A blank page, with no error message?

Did you enter the address like this?:

192.168.1.1

or the like?

If not, it might not have accessed the router properly. But, you may need to restart the computer you will configure the router with, before getting the Default Gateway from the router and its connection. And then entering the address for the Default Gateway (once you have determined it after disconnecting the regular internet access and restarted the computer to clear the regular internet access's IP address info out) and see if that works properly.

Customer: replied 6 months ago.
OK
I'm
In
How do I change the NAT setting?
Expert:  Russell H. replied 6 months ago.

Look for 'NAT' or Network Address Translation.

I'm looking up where exactly to find that, in your model (the e3000), and will post results within 10 minutes, I hope.

Customer: replied 6 months ago.
I found it
Thanks
I'll let you know if it helped later
Expert:  Russell H. replied 6 months ago.

Right - I found it too just now.

Let me know, yes.

You can return to this case at

http://www.justanswer.com/computer/a4feb-trying-connect-linksys-e3000-fios-router.html