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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am loading my Rosetta Stone and it stops at loading

Customer Question

I am loading my Rosetta Stone and it stops at loading language level. I have tried online and with CD and it stops at the same point. It loads and says checking for time and stops.
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: I called and they said to try the CD to load Case #***** 0415
JA: What kind of computer do you have?
Customer: HP Pavilion laptop with Windows 10
JA: Have you installed any updates recently?
Customer: I tried online to install Rosetta Stone then deleted and tried the CD
JA: Anything else you want the computer expert to know before I connect you?
Customer: I am frustrated
Submitted: 8 months ago.
Category: Computer
Expert:  Mr.Med replied 8 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 8 months ago.

Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you quickly with this issue?

Expert:  Mr.Med replied 8 months ago.

Do you still need help ?