How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I would like to remove vista and install my new windows 10

Customer Question

HI I would like to remove vista and install my new windows 10 not sure how to do that
JA: How much experience do you have with this particular machine?
Customer: I have had it for a few years but I am not real good at tech work
JA: Have you installed any updates recently?
Customer: a couple
JA: Anything else you want the computer expert to know before I connect you?
Customer: no I don't think so
Submitted: 6 months ago.
Category: Computer
Expert:  Mr.Med replied 6 months ago.

Hi, I'm Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 6 months ago.

unfortunately you can't upgrade from Windows Vista to Windows 10. Only Windows 7 and Windows 8 can be upgraded to Windows 10. you need to buy Windows 10 installation disc, once you buy it, please do a backup of your data (you can use an external Hard drive for example) and reinstall windows 10.

Let me know if you need further assistance

Thank you

Customer: replied 6 months ago.
I already bought the windows 10 disc did the back up and so trying to figure out how to get rid of vista and put on my new one
Expert:  Mr.Med replied 6 months ago.

Ok great! last question what is the model and brand of your laptop/computer ?

Expert:  Mr.Med replied 6 months ago.

Are you there please?