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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My cellphone.. lost my password, lost power to my house

Customer Question

my cellphone.. lost my password
JA: When did you last reset your username and password?
Customer: lost power to my house during a storm a few weeks only guest can connect
JA: Have you installed any updates recently?
Customer: not that I know about
JA: Anything else you want the computer expert to know before I connect you?
Customer: thats it
Submitted: 7 months ago.
Category: Computer
Expert:  Byron replied 7 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Is your router still broadcasting both your main wireless network and the guest network

or is only the guest network showing up on your wireless devices?

Customer: replied 7 months ago.
Guest works ONLY.. also shows not secure
Expert:  Byron replied 7 months ago.

Thanks . It sounds like the power outage scrambled your router settings.

Can you tell me the brand and model number of your router?

Customer: replied 7 months ago.
Expert:  Byron replied 7 months ago.

Thank you. The model number would still come in handy but try this:

Click this link

This should be the IP address of your router. When you click the link

do you get prompted to enter a username and password?

Customer: replied 7 months ago.
problem resolved
Do Not take more money from my acct.
Expert:  Byron replied 7 months ago.

I'm glad to hear you got it resolved.