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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Can't move my screen to see the entire copy! Acer Small sc

Customer Question

Can't move my screen to see the entire copy!
JA: What's the brand/model/Operating System (OS) of your computer?
Customer: Acer Small sc reen computer windows 10
JA: When did you purchase your Acer? What troubleshooting have you tried?
Customer: 5 years ago but it has been completely redone, like new. I know very little about hi tech stuff and generally use it for email.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I often cannot even see the full text of emails.
Submitted: 7 months ago.
Category: Computer
Expert:  Martin replied 7 months ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

When did the problem start?

May I start a remote session so I can take a look at the problem and solve it for you now?

Please reply using the box below.


Customer: replied 7 months ago.
I do not want to reduce the size of the type! And I want you to tell me the answer without costing me another $40 as that was not the way this service was presented to me. One question - $5.
Expert:  Martin replied 7 months ago.

Sorry I do not handle the prices on the website, I only deal with the technical side - the amount should have presented to you before asking the question as well as an email sent to you with the details.

Take a look and let me know if you'd like to continue.

Kind Regards,

Customer: replied 7 months ago.
I understand that you have nothing to do with pricing, but I can't afford the $39 . Please cancel request and refund to my credit card the $5. Thanx! jc
Expert:  Martin replied 7 months ago.

No problem!

You may request a refund here:

Have a lovely day and happy new year!